Terms & Conditions
1. General
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1.1. Business Information: Beauty by Neelam operates as a home-based beauty and waxing service in Birmingham. Our address is 20 Wells Green, Solihull, Birmingham, B92 7PG, and our contact details are beautybyneelamnaz@gmail.com and 07716727739.
1.2. Acceptance of Terms: By using our website or booking any services, you confirm that you have read, understood, and agreed to these Terms.
1.3. Changes to Terms: We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our website, and it is your responsibility to review these Terms periodically.
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2. Services
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2.1. Service Offerings: Beauty by Neelam offers a range of beauty services, including but not limited to waxing, skincare, and other treatments as listed on our website.
2.2. Service Modifications: We reserve the right to modify, discontinue, or adjust our services and pricing at any time without prior notice.
2.3. Consultations: For certain services, you may be required to complete a consultation form before your appointment to ensure that the treatment is suitable for you.
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3. Appointments and Bookings
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3.1. Booking: Appointments can be booked online through our website or by contacting us directly. You will receive a confirmation email once your booking is complete.
3.2. Customer Responsibility: It is your responsibility to provide accurate information at the time of booking. Please inform us of any medical conditions, allergies, or other relevant information that could affect your treatment.
3.3. Appointment Confirmation: All bookings are subject to availability. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, and we will notify you as soon as possible in such cases.
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4. Payments
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4.1. Pricing: All prices for services are listed on our website and are subject to change. The price confirmed at the time of booking will be honored.
4.2. Payment Methods: We accept payments via [Credit/Debit Cards, PayPal, or specify other methods]. Payment is due at the time of booking or at the time of service, depending on the service and payment method selected.
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5. Cancellations and Refunds
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5.1. Cancellation Policy: We require at least 48 hours' notice for any appointment cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee of [specify amount or percentage].
5.2. No-Shows: If you do not show up for your appointment without prior notice, we reserve the right to charge the full service fee.
5.3. Refunds: Refunds will not be provided for completed services. However, if you are unsatisfied with a service, please contact us within 24 hours of your appointment, and we will do our best to address your concerns.
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6. Liability
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6.1. Personal Risk: All treatments are provided at your own risk. Beauty by Neelam is not liable for any allergic reactions, injuries, or other adverse effects that may occur during or after your treatment. It is your responsibility to inform us of any medical conditions or allergies before your treatment.
6.2. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these websites.
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7. Privacy
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7.1. Data Collection: We collect and process personal data in accordance with our Privacy Policy, which is available on our website.
7.2. Confidentiality: All personal information shared with us during the booking or consultation process will be kept confidential and used solely for the purpose of providing you with the requested services.
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8. Intellectual Property
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8.1. Website Content: All content on our website, including text, images, logos, and graphics, is the property of Beauty by Neelam and is protected by copyright and other intellectual property laws.
8.2. Restrictions: You may not copy, distribute, or reproduce any content from our website without our prior written consent.
9. Governing Law
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These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Beauty by Neelam
20 Wells Green Road, Soliull, Birmingham, B92 7PG
beautybyneelamnaz@gmail.com
07716727739